The success of every L&D initiative starts with one simple principle: your users are human.

In this session, you’ll hear how RPM Living puts human-centric design at the heart of their digital adoption approach. From thoughtfully mapping user journeys, tailoring experiences by audience and even branding WalkMe with a twist, they deliver solutions that feel intuitive, personal, and purposeful. This is about more than just technology: it’s about designing digital experiences that work because they work for people.