About Realize
What is WalkMe Realize?
WalkMe Realize is a global virtual event for digital adoption professionals, innovators, and thought leaders. It brings together changemakers from all industries to explore the latest trends, technologies, and strategies in digital adoption.
When will WalkMe Realize take place?
The WalkMe Realize keynote will be streamed on June 18th, 2024 with localized viewing times based on region. There will be several sessions held in the days following the keynote address.
Registration
How do I register for this event?
Registration is simple! Just click on the "Register" button above. Fill in your details, and you'll receive a confirmation email with all the necessary information. If you need to enquire about your registration please contact realize@walkme.com.
Is there a registration fee for the event?
No, WalkMe Realize 2024 is completely free to attend. Our aim is to bring together the digital adoption community without barriers.
Can I customize my event agenda?
Absolutely! Once you're registered, you can access the agenda to bookmark sessions that interest you the most. You'll have the flexibility to tailor your Realize 2024 experience to your interests.
How do I log into platform?
In order to log into the event platform, please refer to your joining instructions email which was emailed to you from realize@walkme.com. Click on the 'Join Event' button, shown in your email, this will direct you to the event website agenda page.
I have not received my joining instructions email, what should I do?
If you have not received your joining instructions email please first check your junk / spam folder in case it has ended up in there. If you still can't locate your joining instructions email you can chat to a member of our helpdesk team using the live chat which is located below in the bottom right corner of your screen, or contact us at realize@walkme.com.
Live Stream & Accessibility
How do I view the live web stream?
To join the live session click on "agenda" in the navigation bar at the top of the web page. You will find the current session as they have their live times on them. Navigate to the currently timed session and click 'Join Broadcast'. (Note the session will go live 5 minutes before its advertised start time). If you are prompted to login when you click the 'Join Broadcast' button please refer to your joining instructions email which was emailed to you from realize@walkme.com. Click on the 'Join Event' button shown in your email, this will direct you to the event website and you should now be able to view the sessions. If you continue to experience difficulties with viewing the live stream, please contact realize@walkme.com.
What accessibility features are available for live sessions?
Live captioning is available for all plenary sessions. You will find a CC button on the player window which will turn english captions on and off. These are displayed over the lower part of the image when turned on. Unfortunately captions are not available for breakout sessions at this event. If you would like to raise any accessibility concerns or ask any questions, please contact realize@walkme.com.
Will the sessions be available for viewing after the live event?
Yes, all sessions will be recorded and made available to registered attendees after the event. You can watch the sessions at your convenience.
How can I participate in the Q&A sessions?
During each live session, you'll be encouraged to submit your questions through the event platform. Our speakers and product experts will address as many questions as time permits.
Technical Support
Recommended System Configuration
For the optimum viewing experience we recommend that you use the following set up whilst attending this event:
* A Laptop or Desktop (Mobile devices do not support all functionality)
* The latest version of Google Chrome
* A stable Broadband connection (5mbps up/down minimum)
Further to the above, we recommend stopping any VPN’s and Content Blockers that may interfere with the platform and enabling all Cookies and Permissions via the lock symbol next to the site URL in the Chrome Browser.
My company machine doesn’t have Google Chrome, what should I do?
If you need to install Chrome on your company machine please contact your company's IT Support. Failing this you may try using Safari however we cannot guarantee that all functionality will be supported.
Can I attend the event on my phone?
For the optimum viewing experience, we recommend that you avoid viewing on a mobile device.
Do I need to allow microphone and camera access?
As this events sessions are set up as “watch and listen” webinars it is not necessary for you to enable microphone and camera access.
Do I need a Wi-Fi connection?
In order to ensure the highest quality experience, we recommend a strong and stable WiFi connection or an ethernet cable if available. If your internet connection is unstable you can hotspot on 4G/5G using a mobile device.
My internet is running slowly, is there anything I can do to help?
Ensure you are using Google Chrome. Disconnect from any VPN. Close any other tabs that may be using bandwidth and disconnect other devices on the same network. You may also want to check that no one in the house is using your bandwidth by streaming Netflix / Amazon Prime / Disney+ etc.
Do I need to allow microphone and camera access?
Camera and mic access won’t be necessary for sessions run on the platform
What should I do if I don’t have audio?
First, check that your computer has the sound on and the volume up by going to your computer's audio settings and pressing the test sounds, or alternatively by navigating to another video on the web and making sure you can hear audio through your computer speakers or headphones. If you hear audio on other videos on the web and not on the live video stream, check that the volume in the player is turned up.
I don't have video, what should I do?
If you see a blank screen or a spinning wheel and this remains for longer than a few seconds, please refresh your page. We recommend viewing on the latest version of Chrome. If you're still experiencing issues, please chat to a member of our Helpdesk team using the live chat which is located below in the bottom right corner of your screen, or contact us at realize@walkme.com
I'm trying to add a session to my Outlook calendar on a Mac but it keeps adding it to my iCal, how can I fix this?
This is likely because iCal is set as your default calendar app on your Mac. To change this:
- Open the Calendar app
- Click "Calendar" in the top-left corner of your screen (next to the Apple logo)
- Click "Preferences"
- Select the drop-down menu next to "Default calendar app" and choose Microsoft Outlook
Alternatively, you can choose to open the calendar file with Outlook by following the below steps:
- After downloading the calendar file:
- Right-click the file and select "Open with", then choose "Microsoft Outlook"
If you can't see Microsoft Outlook as an available option, click "Other". Your Mac will open the Applications folder, and you can choose Microsoft Outlook from there.
Technical Support
Questions or concerns? You can chat to a member of our helpdesk team using the live chat which is located below in the bottom right corner of your screen, or contact us at realize@walkme.com.
